Managed E-Commerce
Your external e-commerce department – strategic and operational.
We take over your online sales. No in-house department needed – we handle strategy, implementation, and ongoing operations.
The Problem
- Your own team is expensive – recruiting is difficult, onboarding takes time
- Expertise is missing – shop systems, ERP, marketing require specialists
- Coordination is complex – IT, marketing, sales need to work together
- Day-to-day vs. strategy – no time for further development
The Solution
- We are your e-commerce department
- No recruiting, no onboarding – ready to go immediately
- Combined expertise instead of a solo fighter
Holistic Approach
We don't think of e-commerce in isolation, but as an interplay of all relevant areas.
Areas We Cover
Independent Coordination
- We drive topics and projects independently
- Work directly with IT, marketing, sales, and management
- Manage external service providers (agencies, developers, designers)
- Involve all relevant people for your e-commerce success
What We Take Over
Operational Tasks
- Shop maintenance & content updates
- Order processing & process optimization
- Technical support & troubleshooting
- Product data management & categorization
- Direct shop modifications (we implement ourselves)
- Technical briefings for internal/external developers
Strategic Tasks
- E-commerce roadmap & goal setting
- Conversion optimization
- System selection & architecture
- Growth strategy
Coordination & Management
- Collaboration with internal departments (IT, Marketing, Sales)
- Management of external service providers and agencies
- Requirements management across departments
- Regular coordination with management
How It Works
Analysis
We understand your current situation, systems, and processes.
Onboarding
Familiarization with your systems, contacts, and workflows.
Operations
Ongoing support, optimization, and implementation.
Reporting
Monthly updates, KPIs, and recommendations.
Managed E-Commerce vs. E-Commerce Consulting
Two offerings for different needs.
| E-Commerce Consulting | Managed E-Commerce | |
|---|---|---|
| Duration | Project-based | Ongoing |
| Focus | Strategy & Conception | Strategy + Implementation |
| Role | Advisory | Operationally active |
| Engagement | Occasional | Continuous |
For project-based tasks such as system selection, relaunch conception, or strategy consulting:
To E-Commerce ConsultingWho Is This For?
Ideal for you if...
- You are a mid-sized company without your own e-commerce department
- You want to start or expand e-commerce
- Your existing team needs relief
- You are a large company and want to outsource partial areas (e.g., only online shop or as a supplement to your existing team)
Your Benefits
Immediately Available
No recruiting, no lengthy onboarding. We start as soon as you are ready.
Scalable
More or less capacity as needed. Flexibly adaptable to your requirements.
Combined Expertise
Shop systems, ERP, automation, marketing – all from a single source.
Dedicated Contact
One person who knows your company and understands your concerns.
No Downtime
Coverage during vacation or illness is ensured. Your e-commerce keeps running.
Frequently Asked Questions
How quickly can you start?
After an onboarding of 2-4 weeks, we are fully operational. Initial tasks can be taken over immediately.
Is there a minimum contract term?
We recommend at least 6 months to achieve real results. Contracts can be designed flexibly.
Who is my contact person?
You get a dedicated contact person who knows your company. Coverage during vacation or illness is ensured.
What does it cost?
The model is individually agreed – based on scope and complexity. We discuss everything in the initial meeting.
Can we also outsource only partial areas?
Yes, we can also take over only shop operations, only marketing coordination, or only technical support.
What happens if we are dissatisfied?
We work transparently with regular reviews. If it does not work out, we find a solution together – up to a clean handover.
Ready to Hand Over Your E-Commerce?
Let's discuss how we can support your online sales.