Managed E-Commerce
As your external e-commerce department, we take over strategy, operations and coordination of your online sales – ongoing and hands-on.
For mid-sized companies without an e-commerce team and for larger companies that outsource parts of it. Shop, marketplaces, systems and service providers are looked after continuously, without you hiring staff for it.
The Problem
- Your own team is expensive – recruiting is difficult, onboarding takes time
- Expertise is missing – shop systems, ERP, marketing require specialists
- Coordination is complex – IT, marketing, sales need to work together
- Day-to-day vs. strategy – no time for further development
The Solution
- We are your e-commerce department
- No recruiting – we bring the team
- Software development since 1991, e-commerce since 2004 instead of a lone fighter
A Connected Approach
Shop, marketing, marketplaces, ERP and reporting are connected. We look after them as a whole.
Areas We Cover
Independent Coordination
- We drive topics and projects independently
- Work directly with IT, marketing, sales, and management
- Manage external service providers (agencies, developers, designers)
- Bring the people from departments and management to one table
What We Take Over
Operational Tasks
- Shop maintenance & content updates
- Order processing & process optimization
- Technical support & troubleshooting
- Hosting management with our partners Profihost and Timme Hosting
- Product data management & categorization
- Direct shop modifications (we implement ourselves)
- Technical briefings for internal/external developers
Strategic Tasks
- E-commerce roadmap & goal setting
- Conversion optimization
- System selection & architecture
- Growth strategy
Coordination & Management
- Collaboration with internal departments (IT, Marketing, Sales)
- Management of external service providers and agencies
- Requirements management across departments
- Regular coordination with management
How It Works
Analysis
We understand your current situation, systems, and processes.
Onboarding
Familiarization with your systems, contacts, and workflows.
Operations
Ongoing support, optimization, and implementation.
Reporting
Regular updates on KPIs, completed tasks and next steps.
Managed E-Commerce vs. E-Commerce Consulting
Consulting is project-based and advisory. Managed e-commerce is ongoing and operational.
| E-Commerce Consulting | Managed E-Commerce | |
|---|---|---|
| Duration | Project-based | Ongoing |
| Focus | Strategy & Conception | Strategy + Implementation |
| Role | Advisory | Operationally active |
| Engagement | Occasional | Continuous |
For project-based tasks such as system selection, relaunch conception, or strategy consulting:
To E-Commerce ConsultingWho Is This For?
Ideal for you if...
- You are a mid-sized company without your own e-commerce department
- You want to start or expand e-commerce
- Your existing team needs relief
- You are a large company and want to outsource partial areas (e.g., only online shop or as a supplement to your existing team)
Your Benefits
Available Without Recruiting
No job posting, no probation period. We start onboarding as soon as access and contacts are in place.
Scalable
More or less capacity as needed, for example before peak season or during a relaunch.
Combined Expertise
Shop systems, ERP, automation, marketing – all from a single source.
Dedicated Contact
One person who knows your company and understands your concerns.
Cover Arranged
During vacation or illness, a colleague who knows your systems takes over. Your e-commerce keeps running.
Frequently Asked Questions About Managed E-Commerce
How quickly can you start?
We take over the first operational tasks as soon as access to shop, hosting and the connected systems is set up. How long full onboarding takes depends on the number of your systems, service providers and contacts.
Is there a minimum contract term?
Managed e-commerce is designed as an ongoing engagement, because roadmap, optimization and coordination need time to take effect. We agree the specific term in the contract to match your situation.
Who is my contact person?
You get a dedicated contact person who knows your company. Coverage during vacation or illness is ensured.
What determines the price?
The scope of tasks we take over, the number of systems and channels, and whether we work purely operationally or also strategically and in a coordinating role. We agree the model individually after the initial meeting.
Can we also outsource only partial areas?
Yes, we can also take over only shop operations, only marketing coordination, or only technical support.
What happens if we are dissatisfied?
We work transparently with regular reviews. If it does not work out, we find a solution together – up to a clean handover.
Hand Over Your E-Commerce?
Let's discuss which tasks in your online sales we can take over.